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      2. FAQs

        Account Opening
        What documents are required for account opening?

        Individual Account:
        1. Copy of Hong Kong identity card(s) or passport(s)
        2. Valid address proof issued in the last 3 months (e.g. utilities bills, bank statement etc.)
        3. Bank proof (e.g. bank statement, Deposit Card etc.)
        4. Valid asset proof (for professional investor)
        *Additional documents may be required for verification purpose*

        How long does it take to open a securities account?

        Application normally takes 2-5 working days to process after we have received your valid application with required documents.

        How to open an account?

        1. Apply in person
        Our office: 33/F, SPD Bank Tower, 1 Hennessy Road, Hong Kong
        2. Make an appointment by phone
        Customer Services Hotline: (852) 2808 6408

        You may also bring the original forms downloaded from our website, fill the related information, and signed under witnesses of a licensed person from our company.

        HK Stock Trading & Settlement
        What are the trading hours of Hong Kong securities market?

        Trading is conducted on Monday to Friday (excluding public holidays) at the following times:

        Auction Session
        Pre-opening Session 9:00 a.m. - 9:30 a.m.

        Continuous Trading Session
        Morning Session 9:30 a.m. - 12:00 noon
        Extended Morning Session 12:00 noon - 1:00 p.m.
        Afternoon Session 1:00 p.m. - 4:00 p.m.

        Auction Session
        Closing Auction Session 4:00 p.m. to a random closing between 4:08 p.m. and 4:10 p.m.

        For details please click here

        Securities Trading Channels

        1. Online Trading Web (click here to login)
        2. Mobile Trading App for both iOS or Android users
        3. PC Application
        4. Oral Instruction (contact your relationship manager)

        How can I subscribe IPO shares?

        1. Please contact your account relationship manager
        2. Submit IPO application via Online Trading Web

        How to apply IPO with financing?

        SPDBI Securities provides IPO margin subscription service, for details, please contact your account relationship manager.

        Will there be any IPO subscription fee?

        There will be a handling fee of HKD 100 for each IPO subscription no matter the subscription is in form of cash or margin financing.

        How to place odd lot trading instruction?

        SPDBI Securities provides old lot trading service while it is limited for offline trading only, please contact your account relationship manager accordingly.

        Stock Deposit & Transfer
        How shall I do if I want to transfer stocks from other brokerage / bank into SPDBIS?

        Please complete in the Securities Settlement Instruction Form and return to us by fax, email, post or in person. You should provide certain information, including Stock Type, Stock Code, Name of Stock, Quantity, Name of Counterparty, CCASS Number of Counterparty, Name and Contact Number of Contact Person, etc.

        *Please note that you have to inform the counterparty about this securities settlement.*

        How to withdraw physical shares?

        Please complete the Physical Scrip Withdrawal Form and return to us via fax, email, post or in person.

        Fund Deposit & Withdrawal
        How to deposit fund into my securities account?

        Please proceed to: Fund Deposit and Withdrawal

        How to withdraw money from my securities account?

        Please proceed to: Fund Deposit and Withdrawal

        Customer Service
        Commission and Service Charges

        Please proceed to: Fees and Charges

        What shall I do if I have forgotten my account login ID?

        Please contact your relationship manager or our Customer Service at (852) 2808 6408.

        What shall I do if I have forgotten my login password?

        You can reset your login password via any of the following channels,
        - Online Trading Web
        - Mobile Trading App
        - PC Application
        or contact our Customer Service at (852) 2808 6408.

        Investment Education
        Understanding Risks Of Structured Products
        Derivative Warrants
        Callable Bull Bear Contracts
        Inline Warrants
        Exchange Traded Fund (ETF)
        Leveraged And Inverse Products

        The content of structured products in this Investment Education section are extracted from the information published on the websites of Hong Kong Exchanges and Clearing Limited (HKEx) and Investor and Financial Education Council (IFEC).


        SPDB International Securities Limited’s website has not been reviewed by the SFC. The information contained in this website is provided for reference only and does not constitute a distribution, an offer to sell or a solicitation of an offer to buy any securities as well as any investment advice. The investments mentioned in this website may not be suitable to all investors. Investment involves risks and value of investments may go up as well as down, or may become valueless. Investors are advised to seek independent advice before making any investment decision. The information provided herein is subject to change without further notice.

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